Support Service

Our customers really appreciate our support service! Read testimonials about our Payroll Support.

offers a dedicated helpdesk service.

0845 057 7823

This line is manned 0900 to 1700 Monday to Friday, an answerphone is in operation outside of these times. Support calls logged during normal office hours on this number are subject to our quality escalation procedures and an initial response is usually made within fifteen minutes.

To see some Frequently Asked Questions about Payroll, see our  FAQ.

Software calls are logged and passed to an experienced software consultant who has the required level of application or operating system knowledge.

Calls may also be placed by e-mail to Since the time taken to receive calls by this mechanism is outside of our control the initial response time to our customers cannot be guaranteed. Be assured, however, that once received we will action your requests in the same manner as above.

Alternatively, you can get in touch using our Contact Form.

Remote Support

Occasionally we may use our Remote Support capabilities to assist in resolving a problem. For this function, we use the services of GoToAssist, a Citrix-provided, maximum security, high-performance service for on-demand remote assistance. To establish a connection with a csmascent representative you will need to visit when requested to do so, and enter a code provided by your support representative.